| LEGAL NOTES | back |
INFORMATION FOR THE SPECTATORS
TICKETS
RULES AND REGULATIONS INSIDE THE PERFORMANCE AREA
BEARERS OF A PHYSICAL DISABILITY
| 1. | Tickets cannot, under any circumstances, be refunded.
Reimbursement will only take place for the cases and under the conditions
mentioned in point number 2 below. Tickets are valid exclusively for the dates indicated on them; therefore we would kindly ask you to accurately check them immediately after purchase. If they are not used, it is not possible to change them for another performance on another day. |
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| 2. | In the event of bad weather, the performance is never cancelled
before the expected time of commencement. All information will be communicated over a loud speaker. In the case of rain before the end of the first act of the opera, ticket holders are entitled to a refund of their entrance tickets for that performance of the opera (the orchestra concert, recital and flamenco show take place in covered venues and will not be refunded). In the case of rain after the first act, there will be no refunds of the opera tickets. In case of cancellation due to Force Majeur (such as earthquake, flood, epidemic, accident, explosion, casualty, strike, lock-out, riot, civil disturbance, act of public enemy, embargo, Act of God, Act of terrorism) Sevilla International Music Festival S.L. will refund the tickets. In the case of a performance which has only one act, the right to a refund is lost as soon as the performance begins. In order to obtain a refund, tickets have to be handed into the official Ticket Office of the Sevilla Festival as soon as the performance is cancelled, (i.e. on the same evening) or on the following day. Otherwise tickets will be refunded if they are mailed within 10 days of the cancelled event to the Head Office of the Sevilla Festival at the following address: FESTIVAL INTERNACIONAL DE MÚSICA DE SEVILLA S.L. |
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| 3. | The tickets cannot in other case, under any circumstances, be refunded. Reimbursement will only take place for the cases and under the conditions described above. Duplicates of the tickets can never be issued. | |
| 4. | All prices listed in the programme are inclusive of relative taxes. | |
| 5. | The festival reserves the right to change the dates, schedules, cast, programs and to postpone the performances in the event of technical, production or artistic problems. Such cases do not entitle ticket holders to return or to claim for a refund of the tickets. | |
| 6. | You are not allowed to stay in the Ticket Office except for the time strictly required to purchase or to collect the tickets. | |
| 7. | Spectators must be in possession of a ticket or an admission card
and must show it to the ushers on request; spectators must occupy
their assigned seat and behave appropriately during the performances.
If, on request, the spectator is without a ticket, he/she will be obliged to pay the price for a new ticket. |
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| 8. | Children under the age of 4 are not admitted in the performance area. | |
According to the spanish law on privacy, the FESTIVAL INTERNACIONAL DE MÚSICA DE SEVILLA S.L. guarantees the confidentiality of personal details which are communicated at the time of ticket purchase or when informative material is forwarded on request. |
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SERVICES
| 1. | For any problems experienced or information required, please contact the ushers. | |
| 2. | It is possible to rent cushions inside the performance area. | |
| 3. | Cloakrooms are not available. | |
| 4. | Lost and found objects: Any objects which are found should be handed over to the ushers. For lost objects, persons are requested to go, on the day of the performance, to main entrance gate which is open until the end of the performance. At the end of the Sevilla Festival lost objects which have not been claimed will be handed into the Lost-property Office of the Festival (CALLE FABIOLA 10, 41004 SEVILLA, SPAIN.) |
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| 5. | During the evenings of the performances an information service is provided at main gate from 6p.m. | |
| 6. | Librettos and programmes for the event are on sale inside the performance
area on the evenings of the performances. These publications, as well
as any merchandise from the Sevilla Festival range, can be purchased
at main gate which is open every day during the Festival. Be careful not to purchase false merchandise of inferior quality: official merchandise is on sale exclusively in the above-mentioned places. |
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RULES AND REGULATIONS INSIDE THE PERFORMANCE AREA
| 1. | Out of respect for the Sevilla herittage the audience is asked to only occupy their assigned seat and to behave correctly during the performance. | |
| 2. | Latecomers will not be admitted to the stalls and numbered seats on the steps during the performance. They must wait to be seated during the first interval. | |
| 3. | The audience in the stalls and on the numbered seats on the steps are required to dress appropriately in the Performance Area. | |
| 4. | Refreshment areas inside the Performance Area are available to the audience in the stalls and numbered seats only during the intervals. | |
| 5. | Spectators are not allowed to enter the Performance Area with bottles, glass objects or any blunt instruments which could hurt oneself or others (knives, scissors etc.). For security reasons ushers are authorized to confiscate every kind of object prohibited inside the Performance Area. | |
| 6. | It is forbidden to take photographs, with or without a flash. Sound
or video recording of any is type is prohibited. Video cameras or any equipment for recording for the Internet or the cinema, or cameras even digital, or lasers are not allowed to be brought into or to be used in the amphitheatre. These items may be confiscated if found and could be kept for the duration of the performance. |
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| 7. | Mobile telephones must be turned off before the performance starts. | |
| 8. | Smoking is strictly prohibited inside the Performance Area | |
| 9. | Animals are not admitted in the Performance Area. |
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BEARERS OF A PHYSICAL DISABILITY
| Bearers of a physical disability should ask the ushers next to the
main gate to help them gain easier access to the performance area. Bearers of a physical disability who are unable to gain access to the stone steps may purchase a ticket for the unreserved stone step sector at a reduced rate. With this ticket they are then offered a place in the stalls which are accessible to wheelchairs. The person who is accompanying the bearer of the disability may also buy a reduced ticket for the unreserved stone step sector and can enter the stalls, if seats are available. If not, the person will be seated in a nearby area. For information, purchase and collection of this kind of ticket please only contact: |
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| FESTIVAL INTERNACIONAL DE MÚSICA DE SEVILLA S.L. CALLE FABIOLA 10, 41004 SEVILLA, SPAIN. Tel. +34 954 22 5461 Fax +34 954 22 3653 |
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| For those who need to be accompanied or who need assistance or for any further information required about reserved seats inside the amphitheatre, please ask the ushers inside the area. | ||
| There are no physical/architectural barriers which prevent access
to the stalls for bearers of a disability in a wheelchair. ©
2004, sevillafestival - all rights reserved. |
General Notice
FESTIVAL INTERNACIONAL DE MÚSICA DE SEVILLA, responsible for the production and management of Carmen in Sevilla within the Sevilla International Music Festival, recognizes only one unique official web-site at the present with URL http://www.carmeninsevilla.com (accessible also through www.sevillafestival.org).
This Site, together with the images, the data and the information contained herein is available for your use subject to the following terms and conditions. By accesing or using this Site, you acknowledge that you have read, understood and agree to be bound by these terms and conditions.
Copyright/Trademarks
All copyrights, including the reproduction in any kind of way (including electronic memorization),publication, distribution, broadcasting, translation and adaptation, total or partial, of all the material available on this site are reserved in all countries and protected by the laws governing Intelectual Property.
Prior written authorization must be obtained from FESTIVAL INTERNACIONAL DE MÚSICA DE SEVILLA for the reproduction, publication, broadcasting and distribution, total or partial, of any of the material available on this site, including framing, analogous reproductions and, in general, the digital memorization (info@sevillafestival.org).
FESTIVAL INTERNACIONAL DE MÚSICA DE SEVILLA and/or related companies own and/or are licensed in respect to all intelectual property rights, including copyrights and trademarks concerning the contents of this site (among which, but not only, the text, the images, the logos, the graphics, sounds, processing programmes, data banks) as well as the way in which the contents are presented and formatted . The use of press releases and other public documents is allowed in the ambit of public communication, only if the information provider is listed. The printing of copies or extracts from these pages is allowed FESTIVAL INTERNACIONAL DE MÚSICA DE SEVILLA exclusively for one’s personal use and not for commercial or redistribution purposes.
This copy can be obtained by downloading the web-page on to a single PC, including the permanent or temporary saving of data on the PC, the visualization of the contents off-line and the production of a paper copy of part of the contents. The copy may be obtained provided that the Web page and its contents are not modified and all references to the author's rights/patents/brands and other intellectual property rights are indicated on the copies.
In any case, the access to this site should not be interpreted as, or presumed to be, exceptionally or otherwise, the right to a licence or the right to use the brand names which appear on the site.
Responsibility
Under no circunstances shall FESTIVAL INTERNACIONAL DE MÚSICA DE SEVILLA and/or related companies, be held responsible or liable for any direct, indirect, special, incidental, partial or total damage caused or alleged, arising out or in conection with the use or the inability to use of the contents of the present Web site or other Web sites linked to this Web site by a hypertext link.
Link
The FESTIVAL INTERNACIONAL DE MÚSICA DE SEVILLA web site may connect to pages or web sites which are not managed by FESTIVAL INTERNACIONAL DE MÚSICA DE SEVILLA. Hence, FESTIVAL INTERNACIONAL DE MÚSICA DE SEVILLA declines all responsibility for the services, products or contents offered on the web sites of third parties. The presence of hypertext links on the FESTIVAL INTERNACIONAL DE MÚSICA DE SEVILLA web site does not imply approval of the such web sites or services. Use of the information contained in these web pages and web sites or of the services offered shall be at the user's own risk.
Security
FESTIVAL INTERNACIONAL DE MÚSICA DE SEVILLA provides a security system for storing personal data which minimises the risk of loss or destruction, including accidental loss or destruction, and of unauthorised access or use of such data other than for the purpose for which it was submitted, in compliance with applicable regulation . This does not however include protection against hackers.
The on-line ticket service, when installed on this web-site, will use a security software for the transmission of data verified by Veri-Sign.
Compliance with current legislation
Spanish law shall be applicable to any legal claim or proceedings related to the web site and its content, . Users shall respect all applicable laws and regulation of the country from which the site is accessed and guarantee that access to the site and use of the information contained in the site does not infringe such laws.
Legal procedures in the event of contractual violation
FESTIVAL INTERNACIONAL DE MÚSICA DE SEVILLA reserves the right to exercise its legal rights, including the right to ban the user from accessing the site if the user infringes or violate these rules
Modifications to the Rules
FESTIVAL INTERNACIONAL DE MÚSICA DE SEVILLA reserves the right to modify, rectificate or cancell these rules at any time.
Privacy Policy
In the case the user provides any personal information, the data gathered within this Website will be used in compliance with the Spanish Law for the data protection „Ley Orgánica 15/1999, de protección de Datos de Carácter Personal“. Any information provided by the user will be incorporated, in a cofidential manner, into the personal data files. FESTIVAL INTERNACIONAL DE MÚSICA DE SEVILLA hereby informs you that personal information collected from consumers will be used as follows:
Those users who provide personal data agree that this data be included in the personal data files, for which FESTIVAL INTERNACIONAL DE MUSICA DE SEVILLA is responsible. The users agree that this data may be used for commercial purposes of personalisation; online ticket sales; marketing and advertising of the own products and/or services, as well as marketing and advertising of other companies products or services related to the tourist and entertainment business; statistical surveys for marketing purposes; evaluation of customer satisfaction and invitation to promotional and informative events.
Personal information will be collected by using technical and organisational measures to guarantee technical segurity and integrity fo the data, as well as to avoid its alteration, loss or unauthorised access.
In the case that users have provided their email address to access some of the services provided they may indicate that they do not wish to receive any kind of communication other than those strictly linked to the service being requested.
Users whose data may be used can freely exercise their rights of opposition, access and information, rectification, cancellation of their information and revocation of their authorisation without retroactive effect under the terms of the „Ley Orgánica 15/1999 de Protección de Datos de Carácter Personal“, as per the procedure legally established.
Users wishing to exercise the above rights should write to: FESTIVAL INTERNACIONAL DE MÚSICA DE SEVILLA, CALLE FABIOLA 10, 41004 SEVILLA, SPAIN.
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